Shipping policy
Processing Time
All orders are processed within 2 to 3 business days (excluding weekends and holidays). You will receive a notification once your order has been shipped.
Shipping Time
Estimated delivery time is 5 to 8 business days depending on the destination country. Shipping times may vary slightly due to customs, carrier delays, or local disruptions beyond our control.
Shipping Rates
Shipping costs are calculated at checkout based on your location and order weight. In some cases, we may offer free shipping promotions.
Delivery Countries
We currently ship to selected countries in Europe and the United Kingdom. Please contact us before ordering if you are unsure whether we deliver to your region.
Tracking Information
Once your order is shipped, you will receive a tracking number via email. Please allow 24–48 hours for the tracking to become active.
Customs, Duties & Taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Wrong Address Disclaimer
Please ensure all shipping information is correct. If an order is returned due to an incorrect or incomplete address, we may contact you to arrange re-delivery at your expense.
Lost or Delayed Packages
While we do our best to ensure timely delivery, we are not responsible for lost or delayed shipments once the package is handed to the carrier. If you believe your package is lost, please contact us and we will assist you in opening a claim with the courier.